Shipping Policy
Shipping Policy
Effective Date: [01/07/2023]
Thank you for choosing Kuttapi.com ("we," "us," or "our") as your preferred destination for Holistic Health, Wellness & Beauty products. This Shipping Policy outlines the terms and conditions governing the shipping of products ordered from our website. By placing an order, you agree to comply with the terms and conditions outlined in this policy.
1. Order Processing and Fulfillment
- Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1 business days (excluding weekends and holidays) from the date of purchase. However, please note that during peak seasons or promotional periods, processing times may be longer.
- Order Verification: To prevent fraudulent transactions, all orders are subject to verification. This process may require additional information from the customer and can cause delays in order processing. We appreciate your patience and cooperation during this verification process.
- Order Fulfillment: Once your order is processed, it will be prepared for shipment. We take great care in packaging your items to ensure they arrive in excellent condition.
- Shipping Methods: We offer various shipping methods to cater to different customer preferences and requirements. The available options and associated costs will be displayed during the checkout process.
- Shipping Carriers: We partner with reliable shipping carriers to ensure your order is delivered safely and in a timely manner. The carrier used for your order will be determined based on the shipping method selected and the delivery address.
- Shipping Destinations: We currently ship to addresses within India. If you are located outside India, we regretfully cannot fulfill your order at this time.
- Shipping Restrictions: Some products may be subject to shipping restrictions due to legal or regulatory limitations. If any restrictions apply to your order, we will notify you promptly and provide alternative solutions if available.
- Shipping Costs: The shipping cost for your order will be calculated based on the selected shipping method, the weight and dimensions of the package, and the destination address. The exact shipping cost will be displayed during the checkout process.
- Taxes and Duties: All applicable taxes and duties will be included in the final order amount displayed during the checkout process. You will not be required to pay any additional charges upon delivery.
- Delivery Time: We aim to deliver your order within 5 to 7 business days from the date of shipment. Please note that delivery times may vary depending on the shipping destination, shipping method selected, and external factors beyond our control.
- Order Tracking: Once your order is dispatched, we will provide you with tracking details via Email or SMS or Whatsapp. These details will include a tracking number and a link to track your package. Please allow some time for the tracking information to be updated after you receive the tracking details.
- Lost Packages: In the rare event that your package is lost during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards finding a resolution. Please note that the investigation process may take some time, and we appreciate your patience.
- Damaged Packages: If your package arrives damaged, please document the damage with photographs and contact our customer support team immediately. We may request additional information or evidence to process your claim. We will work with you to resolve the issue promptly.
- Phone: (+91) 7075021890
- Email: support@kuttapi.com, info@kuttapi.com
Our office address is: Ground Floor, Vinayak Darshan, Kolegaon, Katai Pipeline Road, Dombivali (E), Thane - 421204, INDIA
Please note that this Shipping Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.
Last updated: [07/07/2023]